Live Nation Chairman Apologizes to Taylor Swift Fans For Ticket Meltdown – Billboard


Liberty Media CEO and Dwell Nation chairman Greg Maffei appeared on CNBC on Thursday morning (Nov. 17) to debate the problems with Ticketmaster’s Verified Fan program that resulted in frustrated Taylor Swift followers queuing up for hours in an effort to attain pre-sale tickets to the singer’s anticipated Eras Tour.

Ticketmaster Postpones Gross sales For Taylor Swift’s ‘Eras’ Tour Because of ‘Traditionally Unprecedented…

“I apologize to all our followers. We’re working exhausting on this,” Maffei advised Squawk on the Road on Thursday morning (Nov. 17) concerning the firm’s efforts to straighten out the state of affairs that triggered fan (and father or mother) consternation from coast-to-coast. “Constructing capability for peak demand is one thing we try and do, however this exceeded each expectation.”

Ticketmaster, which is owned by Dwell Nation — with Liberty holding a 30% possession stake within the ticketing large — has come below intense scrutiny this week for after the corporate’s web site skilled mass outages and excessive delays that pressured some to attend for hours within the digital line, or simply stroll away empty-handed.

“Each day reminder that Ticketmaster is a monopoly. Its merger with LiveNation ought to by no means have been accepted & they should be reigned in. Break them up,” Rep. Alexandria Ocasio-Cortez tweeted on Tuesday after the Swift tickets meltdown. Maffie advised Squawk on the Road that the Dwell Nations workforce is “sympathetic that the lengthy wait occasions and followers who couldn’t get what they needed… actuality is it’s a operate of the huge demand that Taylor Swift has.”

Maffei defined that the pre-sale was purported to be opened to 1.5 million Verified Swift followers for Tuesday’s on-sale, however as an alternative 14 million Swifties tried to log-in, together with, he added, bots that weren’t supposed to have the ability to be a part of the road. Regardless of the challenges and breakdowns, he mentioned TM bought 2 million on Tuesday, a gaudy quantity that Maffei mentioned might have stuffed 900 stadiums.

In a blog post, TM mentioned that greater than 3.5 million individuals pre-registered by way of Verified Fan for the Swift exhibits, the biggest registration in this system’s historical past. It additional defined that traditionally “round 40% of invited followers really present up and purchase tickets,” so working with Swift’s workforce round 1.5 million have been invited to take part within the sale, with the remaining 2 million Verified Followers placed on a ready checklist.

Maffei additionally famous that the present is just not promoted by LN — however by rival AEG Dwell and Messina Touring Group — so, “although AOC [a common nickname for Ocasio-Cortez] might not like each factor of our enterprise, AEG, our competitor who’s the promoter for Taylor Swift, selected to make use of us as a result of we’re, in actuality, the biggest and only ticket vendor on the earth. Even our opponents need to come on our platform.”

Ticketmaster shared an announcement shortly after 1 p.m. ET on Tuesday, about three hours after the East Coast venue presales started. It mentioned that the corporate wasn’t ready for the “traditionally unprecedented demand” for tickets, and postponed presales for West Coast venues and Capitol One cardholders scheduled for later that very same day. Swift has introduced 52 dates up to now for the stadium tour that can mark her first main outing in 5 years.

AOC wasn’t the one member of congress to weigh in on the debacle. Connecticut Sen. Ricard Blumenthal tweeted, “Taylor Swift’s tour sale is an ideal instance of how the Dwell Nation/Ticketmaster merger harms shoppers by making a near-monopoly. I’ve lengthy urged DOJ to research the state of competitors within the ticketing trade. Shoppers deserve higher than this anti-hero conduct.” As well as, Minnesota Sen. Amy Klobuchar agreed, writing on Wednesday, “What’s going on with Ticketmaster is an instance of why we want sturdy antitrust enforcement! Monopolies wreak havoc on shoppers and our economic system. When there is no such thing as a competitors to incentivize higher providers and truthful costs, all of us endure the implications.”

Ticketmaster and Dwell Nation merged in 2010 to type Dwell Nation Leisure, rolling collectively the nation’s largest live performance promoter and ticketing company. The transfer that was drew intense scrutiny on the time and within the wake of the Swift pre-sale fiasco, Tennessee lawyer common Jonathan Skrmetti mentioned on Wednesday that his workplace will as soon as once more be trying into the corporate.

“There are not any allegations presently about any misconduct, however because the Legal professional Normal, it’s my job to make sure that the buyer safety legal guidelines and antitrust legal guidelines in Tennessee are being honored,” Skrmetti advised reporters, based on WJHL. Skrmetti mentioned there have been “a lot of complaints” lodged together with his workplace concerning the pre-sale and that his workforce deliberate to look into the “extreme” lack of buyer help in what’s the newest probe into attainable antitrust allegations involving TM and LN carried out by Tennessee authorities.

A spokesperson for Dwell Nation had not returned Billboard‘s request for touch upon Skrmetti or the congressional members’ feedback at press time.

Watch Maffei’s interview beneath.

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